Shipping Policy of Sunray Hato

Effective Date: December 31, 2024

At Sunray Hato, we are committed to delivering your orders as quickly and safely as possible. Below are the terms and conditions regarding our shipping policies.

1. Shipping Locations

We offer domestic and international shipping. We ship to most locations worldwide, with specific shipping availability depending on your delivery address.

      • Domestic Shipping: We ship to all states within the United States, including Alaska and Hawaii.
      • International Shipping: We offer international delivery to selected countries. Please check during checkout for the available shipping destinations.

2. Shipping Methods

We provide various shipping methods to meet your needs. Shipping options may vary based on the weight, size of the product, and your location. Available shipping methods include:

      • Standard Shipping: Delivery typically takes between 3 to 7 business days within the United States. International shipping times may vary.
      • Expedited Shipping: Faster shipping options available for urgent orders. Delivery usually takes 1 to 3 business days depending on your location.
      • Express Shipping: For customers requiring same-day or next-day delivery (available in select regions). Additional fees may apply.

3. Shipping Costs

Shipping charges are calculated based on the following factors:

      • Shipping Method: The selected shipping speed (standard, expedited, or express).
      • Package Size and Weight: Larger and heavier items may incur higher shipping costs.
      • Destination: Domestic orders will have different shipping costs than international orders.
      • Promotions and Discounts: Free shipping promotions may be available for orders over a certain value or during special promotions.

Shipping costs will be clearly displayed during checkout before you confirm your order.

4. Order Processing Time

      • Processing Time: Once your order is placed, we typically process it within 1–2 business days. Please note that orders placed on weekends or holidays may be processed on the next business day.
      • Delays: While we strive to fulfill all orders in a timely manner, unforeseen delays (e.g., weather, stock shortages, or customs processing) may occur. If your order is delayed for any reason, we will notify you as soon as possible.

5. Tracking Your Order

After your order has been shipped, we will send you a confirmation email containing tracking information. You can track your package using the provided tracking number on the courier’s website.

If you do not receive your tracking number or have trouble tracking your order, please contact our customer service team at info@sunrayhato.net or (956) 702-0280.

6. Shipping Address

      • Correct Address: Please ensure that your shipping address is correct and complete at the time of placing your order. We are not responsible for delayed or misdelivered orders due to incorrect or incomplete addresses provided by the customer.
      • Address Changes: If you need to change the shipping address after your order is placed, please contact us immediately. We will attempt to accommodate your request, but changes cannot be guaranteed once the order has been processed or shipped.

7. Customs and Duties (for International Shipping)

For international orders, you may be subject to additional customs duties, taxes, or fees, depending on the destination country. These charges are the responsibility of the customer and are not included in the shipping costs paid at checkout.

Please check with your local customs office for more information about potential fees.

8. Lost or Damaged Items

      • Lost Packages: If your package is lost in transit or you do not receive it, please contact us within 7 days of the estimated delivery date. We will work with the shipping carrier to investigate the issue and assist with finding a resolution.
      • Damaged Packages: If your package arrives damaged, please take photos of the damaged items and packaging and contact us immediately at info@sunrayhato.net. We will arrange for a replacement or refund depending on the situation.

9. Shipping Restrictions

Certain items may be restricted for shipping due to size, weight, or regulatory requirements. If an item is restricted or cannot be shipped to your location, we will notify you during checkout.

10. Order Cancellation and Shipping

If you wish to cancel your order, please contact us as soon as possible. If the order has already been shipped, we may not be able to cancel it, but we can initiate a return process upon delivery in accordance with our Return Policy.

11. Customer Service

If you have any questions regarding shipping or need assistance with your order, please contact our customer service team:

We strive to provide you with a hassle-free shopping experience and ensure your order reaches you in perfect condition and on time. Thank you for shopping with Sunray Hato!