Refund and Returns Policy for Sunray Hato

Effective Date: December 31, 2024

At Sunray Hato, we are committed to ensuring that our customers are completely satisfied with their purchases. If for any reason you are not fully satisfied with your order, we offer a comprehensive refund and returns policy to make the process easy and straightforward.

1. Returns Policy

We accept returns on most products within 30 days of receipt, provided that the product is in its original, unused condition with all packaging and accessories intact. To be eligible for a return, the following conditions must be met:

  • The product is unused, undamaged, and in its original packaging.
  • The product is returned with all included accessories, such as cables, manuals, and any promotional items.
  • You must have a receipt or proof of purchase.

2. How to Initiate a Return

To begin the return process, please contact our customer service team at info@sunrayhato.net or call us at (956) 702-0280. Please include your order number and the reason for the return. Our team will provide you with a return authorization (RA) number and instructions on how to return the item.

3. Refunds

Once we receive and inspect the returned item, we will issue a refund for the original purchase price of the product, excluding shipping costs. Refunds will be processed to the original method of payment within 5-7 business days. Please note that your bank or credit card provider may take additional time to process the refund.

4. Exemptions from Returns and Refunds

Certain products are not eligible for returns or refunds, including:

  • Open Box and Clearance Items: These are non-returnable and non-refundable.
  • Customized or Personalized Products: Items that have been customized or made to order cannot be returned.
  • Damaged or Used Items: Products that are damaged, used, or do not meet the return criteria will not be accepted for a refund or return.

If you receive a product that is defective or damaged, please contact our customer service team immediately to initiate a return or exchange. We will cover the return shipping costs for defective or damaged items.

5. Exchanges

If you would like to exchange a product for a different model or size, please contact our customer service team within 30 days of receiving your order. We will provide instructions for the exchange, and the new product will be shipped once we receive the original item.

6. Shipping Costs

  • Return Shipping: Customers are responsible for return shipping costs unless the item is defective or damaged. We recommend using a trackable shipping service or purchasing shipping insurance for items valued over $75, as we cannot guarantee that we will receive your returned item.
  • Original Shipping: Shipping costs are non-refundable, and the customer is responsible for the cost of return shipping unless the product is defective or damaged.

7. Exceptions to the Policy

There may be cases where we cannot accept returns or issue refunds. For example:

  • If the return is outside the 30-day window.
  • If the item is missing accessories or is not in its original condition.
  • If the product was marked as “final sale” or has specific return restrictions.

8. Contact Information

If you have any questions or concerns about our refund and returns policy, please contact us at:

Sunray Hato
Hotline: (956) 702-0280
Address: Orangewood, Pharr, Texas
Email: info@sunrayhato.net
Website: www.sunrayhato.net

We are committed to providing you with the best possible customer experience and will work with you to resolve any issues in a timely and fair manner.

By using our services and making a purchase, you agree to the terms of this Refund and Returns Policy. Please read this policy carefully before making a purchase. Thank you for choosing Sunray Hato!